Customer Terms of Service

1. Agreement to These Terms

These Customer Terms of Service govern your access to and use of Bigeul’s website, customer mobile application, search tools, Professional profiles, reviews, and Request a Call features (collectively, the Platform). By creating an account, accessing or using the Platform, submitting a review, or sending a request to a Professional through the Platform, you agree to these Terms and to the Bigeul Privacy Policy.

If you do not agree, you must not access or use the Platform. You represent that you are at least 18 years of age and have the legal capacity to enter into a binding agreement.

2. Directory and Connection Service Only

Bigeul operates as a directory and connection service that helps customers discover independent service providers and professionals (Professionals). Bigeul is not the provider of the professional services displayed on or accessible through the Platform.

Professionals are independent businesses. Bigeul does not employ, supervise, direct, control, endorse, or guarantee any Professional unless Bigeul expressly states otherwise in separate written terms. Any estimate, quotation, booking, contract, work, payment, warranty, advice, repair, product, service, injury, damage, loss, delay, or dispute between you and a Professional is solely between you and that Professional.

3. No Endorsement, Guarantee, or Verification

Profile information, ratings, reviews, certificates, licences, insurance details, warranties, availability, and other content may be provided by Professionals or other users. Bigeul may review information but does not guarantee that it is complete, accurate, current, lawful, safe, or suitable for your needs.

A Bigeul Score, a profile’s appearance in search results, or another Platform feature is not a recommendation, endorsement, certification, warranty, or guarantee of results. You are responsible for your own due diligence, including obtaining quotations, checking references, confirming licences and insurance coverage, reviewing the Professional’s own contract and warranty, and deciding whether the Professional is suitable for your circumstances.

4. Request a Call and Sharing of Your Information

When you use Request a Call, you authorize Bigeul to share the name, telephone number, address, and other information you provide with the selected Professional so that the Professional may contact you about your request. Bigeul may retain a record of the request for Platform operation, security, fraud prevention, customer support, analytics, and future billing administration.

By submitting a request, you confirm that your information is accurate and that you consent to being contacted by the selected Professional about that request. Do not submit a request if you do not want your information shared. The request form provides links to these Terms and the Privacy Policy, and the consent checkbox is not pre-selected.

5. Your Responsibilities and Safety

You are responsible for your communications, agreements, and dealings with Professionals. Do not share sensitive personal information unless reasonably necessary. Do not grant access to your property, make payment, or approve work until you are satisfied with the Professional and the Professional’s terms.

For an emergency or immediate danger, contact local emergency services. Do not rely on Bigeul or a Professional’s response time in an emergency.

6. Reviews and User Content

You may submit one review for a genuine experience with a particular Professional profile, subject to Bigeul’s review guidelines. Your review must be truthful, based on your own experience, and lawful. Do not post false statements, confidential information, third-party personal information, threats, harassment, hate speech, illegal content, or material that infringes another person’s rights.

Professionals may reply to reviews, and you may respond where the Platform permits. Review conversations are publicly visible on the relevant Professional profile. Bigeul may moderate, remove, refuse, or retain content where reasonably necessary for safety, legal compliance, Platform integrity, or enforcement of these Terms. You retain ownership of your content but grant Bigeul a non-exclusive, worldwide, royalty-free, sublicensable licence to host, display, reproduce, format, moderate, and use it to operate, improve, promote, and protect the Platform.

7. Acceptable Use

You must not misuse the Platform, create fake accounts or reviews, impersonate another person or business, scrape or harvest Platform data, interfere with the Platform, attempt unauthorized access, use the Platform for an unlawful purpose, or use it to harass, threaten, discriminate against, or defraud another person.

8. Privacy

Bigeul collects, uses, and discloses personal information in accordance with the Privacy Policy and applicable privacy law, including PIPEDA and applicable provincial privacy legislation. You may contact Bigeul with privacy questions or access requests using the contact details that will be published before launch.

9. Disclaimers

To the fullest extent permitted by applicable law, the Platform is provided on an “as is” and “as available” basis. Bigeul disclaims warranties and representations, whether express, implied, or statutory, including warranties of merchantability, fitness for a particular purpose, availability, accuracy, reliability, non-infringement, and security.

Bigeul does not warrant that the Platform will be uninterrupted, error-free, secure, or free of harmful components, or that any Professional will respond, perform work satisfactorily, honour a warranty, or be suitable for a particular need.

10. Limitation of Liability

To the fullest extent permitted by applicable law, Bigeul and its owners, directors, officers, employees, contractors, and affiliates shall not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, revenue, data, goodwill, or opportunity. This includes claims connected with a Professional, the Platform, a request, review, communication, or your decision to contact or engage a Professional.

Where liability cannot legally be excluded, Bigeul’s total aggregate liability for claims related to these Terms or the Platform shall not exceed the greater of CAD $100 and the amount you paid directly to Bigeul for the Platform during the twelve months before the event. Nothing in these Terms excludes liability that cannot lawfully be excluded or limited.

11. Indemnification

To the fullest extent permitted by law, you agree to indemnify, defend, and hold harmless Bigeul and its owners, directors, officers, employees, contractors, and affiliates from claims, losses, damages, liabilities, and reasonable legal costs arising from your misuse of the Platform, your content, your breach of these Terms, or your dealings with a Professional.

12. Suspension and Termination

Bigeul may suspend or terminate your access, remove your content, or investigate activity where Bigeul reasonably believes that these Terms, applicable law, user safety, or Platform integrity may be affected. You may stop using the Platform at any time. Ending access does not remove obligations that arose before termination.

13. Changes to the Platform and These Terms

Bigeul may modify the Platform and these Terms from time to time. For material changes, Bigeul will provide notice in accordance with applicable law. Continued use after the effective date of updated Terms constitutes acceptance, except where additional consent is required by law.

14. Governing Law and General Terms

These Terms are governed by the laws of the Province of Ontario and the federal laws of Canada applicable in Ontario, without regard to conflict-of-laws principles. Subject to applicable consumer-protection law, Ontario courts have exclusive jurisdiction over disputes related to these Terms or the Platform.

If a provision is unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions continue in effect. These Terms, the Privacy Policy, and any additional terms for a specific feature form the entire agreement concerning the Platform.